Our Buyer & Seller Guarantees
WWGames protects buyers and sellers at every step: every order — local or cross-border — is held in escrow until delivery is confirmed, with guaranteed refunds, evidence logging and human dispute review.
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Escrow payment
Your payment is held by WWGames until you confirm you received the account and everything is correct. The seller is only paid after your confirmation.
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Guaranteed refund
If the seller misses the delivery deadline, delivers something different from the listing, or loses the dispute, you get a full refund to your original payment method.
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Impartial mediation
In a dispute our team reviews every piece of evidence — chat history, access logs, screenshots — and makes a neutral decision.
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Evidence on record
Every transaction records IP, device, timestamp and terms acceptance. That evidence also protects sellers against unfair chargebacks and forms a proof of delivery for digital products.
🛒 Buyer guarantees
Payment held in escrow until you confirm delivery
Full refund if the seller does not deliver within 24h
Refund if the credentials you receive do not work (dispute)
Monitored chat so credentials are exchanged safely
72 hours to check the account before confirming
You can open a dispute any time within the review window
Neutral decision by the WWGames team in every dispute
💰 Seller guarantees
Payment is confirmed before you hand over any credentials
Auto-completion after 72h if the buyer does not respond
Anti-chargeback evidence recorded on every transaction
Dispute system based on the chat evidence trail
Chargeback risk is 100% on WWGames — sellers are paid in every case
Instant notifications about the status of your sale
Full history of all your transactions
⚠️ What is not covered
Bans or blocks applied by the game publisher after the purchase
Problems caused by the buyer's own misuse of the account
Losses after the confirmation window expires with no dispute opened
Transactions carried out outside the WWGames platform
Indirect damages or lost profits beyond the transaction amount
Your safety comes first
Questions about our guarantees? Our team will walk you through it.