PIX refunds: how MED works and how WWGames protects your transaction

A buyer who believes a PIX payment was part of a scam can raise a claim with their bank. The banks review the case and may block and return funds from the receiving account if the claim meets the requirements. The process takes place between the banks, without the seller being directly involved.

Physical products have shipping records. Digital products, such as game accounts, are delivered through messages, making organised delivery evidence essential.

A dishonest buyer may receive the account credentials, change the email and password, and then tell their bank that nothing was delivered. Without an intermediary, the seller can lose both the account and the payment. For more background, read how the PIX refund mechanism works for digital products.

On WWGames, the payment is held by the platform until buyer confirmation. Account credentials are sent through a protected field that records delivery and each viewing. Digital signatures on applicable agreements and messages in the escrow chat help document the transaction.

Together, these records help respond to unfounded claims and support seller payouts. No system removes every risk, but evidence matters when a claim is reviewed.

• Keep the transaction and delivery inside the platform.
• Never accept off-platform payments, even at a discount.
• Send credentials only through the order’s protected delivery field.
• If something goes wrong, open a dispute within the deadline.