How to report an order problem and provide evidence
Report the issue from your order, explain the facts and keep verifiable evidence. Support reviews delivery and both parties' submissions before making a decision.
WWGames · Reviewed 10/30/2026
Open the order in your account and look for the option to report a problem. Available actions depend on the purchase status. If the option is missing, contact the Help Center with your order number.
Explain what happened, when it happened and which part of the listing or delivery was not fulfilled. Separate facts from assumptions. Submit relevant screenshots, messages and records through the available fields.
Do not put passwords, verification codes or identity documents in public text. Use the protected channel indicated by support if sensitive information is needed, and keep your original files.
Monitor the dispute messages and respond to the team's requests. Opening a dispute does not automatically approve a refund. The outcome depends on the applicable rules, transaction records and evidence.