Account access missing or not working

Go to My purchases and open the correct order. Check whether the seller has recorded delivery and whether the protected field contains the required information. An informal chat message does not replace the official delivery record.

Try signing in through the game's official service using the recorded instructions. If you see an error, note the message and time. Keep screenshots, but do not publish passwords, identity documents or verification codes.

Tell the seller which steps failed and what is missing in the order chat. Do not confirm receipt of an account you cannot access or a service that has not been provided.

Use the option to report a problem when available, or contact the Help Center with your order number. Support may request further evidence before deciding on a correction, dispute or refund.