Record when access was lost and the exact notice you received. Keep official game messages, screenshots and delivery records. Do not share security codes with strangers in an attempt to recover access.

Report the issue from the order when that action is available. If the purchase is already closed, contact the Help Center with the order number and a clear timeline.

Explain whether the password changed, a former owner reclaimed the account or the publisher applied a penalty. These are different situations, and the review depends on evidence. Listing provenance is the seller's declaration, not independent certification.

Trading accounts may conflict with the game's rules. WWGames does not control publisher decisions or guarantee immunity from bans. Requesting a review does not guarantee a refund; support assesses the applicable rules and responsibility in each case.