Seller not responding? What to do next
Keep the conversation in your order chat and check the delivery deadline shown on your purchase. Report missing delivery through WWGames instead of moving the transaction elsewhere.
WWGames · Reviewed 10/30/2026
Open My purchases in your account and select the order. Check its payment status, delivery deadline and any outstanding verification steps. Follow the deadline displayed on that order rather than a general estimate.
Message the seller in the order chat and explain what you still need. Keeping the conversation on WWGames preserves evidence for the support team. Do not send extra payments or personal verification codes to an outside contact.
If the deadline passes or delivery goes wrong, use the option to report a problem when it is available. Otherwise, contact the Help Center with your order number. Do not confirm receipt before checking that the access works.
The team reviews the order and available evidence before deciding what happens next under the purchase rules. A seller's silence does not, by itself, mean that a refund has already been approved.